We work hard to process and ship orders as quickly as possible. Most orders are processed within {X–Y} business days] after purchase, excluding weekends and holidays. Once your order ships, you will receive a confirmation email with tracking information (when available).

We use third-party shipping carriers to deliver your order. While we will always do our best to help resolve shipping issues, we are not responsible for delays, damages, or delivery problems caused by third-party carriers once an order has left our possession.

This includes, but is not limited to:

• Delays caused by the carrier
• Lost or stolen packages marked as delivered
• Weather-related delays
• Incorrect address information provided at checkout

If a shipping issue arises, we encourage you to contact the carrier directly. We are happy to assist where possible, but issues outside our control or expertise may not be resolvable by us.

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your address is incorrect and a mistake has been made, please reach out to support 

We are not responsible for:

• Issues caused by third-party shipping carriers
• Delays or failures outside our control
• Misuse of products
• Circumstances beyond our reasonable expertise or operational control

By using our website and purchasing our products, you acknowledge and agree to these terms.

If you have questions about shipping, returns, or privacy, please contact us https://melaniemitro.com/contact/

Returns must be requested within 5 days of delivery. Items must be unused, unaltered, and in original condition.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. To initiate a return, please contact us at https://melaniemitro.com/contact/ with your order number and reason for return.

Certain items may be non-returnable, including:

• Digital products
• Downloadable content
• Personalized or custom items (if applicable)

These will be clearly noted at the time of purchase.

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method within 5 business days.

Shipping fees are non-refundable unless required by law.

If your item arrives damaged or defective, please contact us within 5 days of delivery with photos and order details. We will evaluate the issue and work with you to find a reasonable resolution.

When you make a purchase or interact with our website, we may collect:

• Name
• Email address
• Shipping and billing address
• Payment details (processed securely by third-party providers)
• Order history

Your information is used to:

• Process and fulfill orders
• Communicate about your purchase
• Provide customer support
• Improve our website and services

We do not sell or rent your personal information to third parties.

We use trusted third-party providers for payments, shipping, analytics, and email communications. These providers only receive the information necessary to perform their services and are required to protect your data.

We are not responsible for the privacy practices of third-party services outside our control.